Repair Management

• Reporting a repair has never been easier than with MaintainPad.
• Simply take a photo or video of the fault, send it with a short description to your property manager via an online portal or app.
• The issue is much better understood with a visual guide allowing the contractors to provide an instant quote without a site visit.

Property managers can tender out jobs to their chosen contractors.

• MaintainPad allows you to send your Work Requests (remember, they include photo/video and description of the problem) to multiple contractors/suppliers.
• By reporting a repair using a photo/video and a short description, contractors can provide instant quotes without having to set foot on site.
• This improves the tendering process, making it efficient and speeding up the repair for tenants.

• Digital job sheets eliminate the need to carry around loose pieces of paper, which can get damaged or lost.
• Landlords and property managers can, at-a-glance know which work is being carried out (or not) on their premises/sites.

• Repair requests arrive in an easy-to-organise orderly queue.
• You can see which requests/jobs haven’t been dealt with, which have been tendered, and which have been completed.
• No more forgetting or ‘lost’ work requests.
• Work requests landing in your queue rather than given over a phone are much less disruptive.
• Don’t lose your thread-of-thought, no more scrambling for a pen & pad. Now you can deal with them in order of importance.

The person reporting a fault can take an image (or video) and add create a Work Request.

• Then the Letting Agent (or person assessing the repair) doesn’t need a site visit.
• The contractor performing the repair doesn’t need a site visit to knows which parts are required.
• After the conclusion of the repair, the contractor sends an After image.
• The Work Order can now be closed (or in some cases, it heads for the Validation Required queue).

In addition to a written description, tenants can add more images (up to 4) or using a video, when reporting a repair.

With standard Repair, only one image can be used.

• Repair comes with checklist functionality, where checklists can be pre-created and attached to jobs.
• With Repair +, notifications can be triggered with specified checklists answers.
• These alerts let management know immediately when a specific answer is entered.

Repair + also gives allows you customer feedback after staff or contractor have finished the repair job.

This is available as a stand-alone module. Then it can be applied in any situation where customer service is valued.

• Repair or Repair+ enable tenants to report repairs requests and track of their progress.
• For those service companies managing large and complex buildings, the ‘Repair module ‘ can be used to report anything, such as ad-hoc cleaning requirements from in-situ service personnel.
• Quotes options for sending additional work quote to owners/landlords.
• Checklists, Survey and Stock Control.
• Keys & Equipment Tracking, Digital Legal Documents, Customer Feeback.

• Tenants can report repairs on an app/portal, with a video & description. This work request can then be tendered to contractors.
• Keys management allows you to keep track of all your keys.
• eTenancy Agreements for semi-automated paperless agreements. Tenants enter their details & you enter rent and payment schedule.
• Surveys to easily record and allow comparisons between how the property was life before and now.

• Where service companies manage large and complex buildings, the ‘Repair module ‘ can be used to report anything, such as ad-hoc cleaning requirements from in-situ service personnel.
• Keys and Equipment tracking to reduce items going missing.
• Checklists+ to ensure consistency and immediate notification when a test answer is ‘wrong’.
• Quotes options for sending additional work quotes to owners/landlords.
• Stock control, and Customer Feedback.

• Use Repair or Repair+ to enable tenants to report repairs requests and track progress.
• Assets (cars, 2-way radio, keys) signed for when taken.
• Quotes options for sending additional work quote to owners/landlords.
• Checklists for cleaning staff to achieve a consistent look & finish.
• Contractors compelled to complete all aspects of the job and then add their signature. 
• Digital Legal Documents for suppliers, and Customer Feeback.

• • Use Repair or Repair+ to enable tenants to report repairs requests and keep a track of their progress.
  • Digital Legal Documents, for dealing with suppliers, tenants and contractors.
  • For confidence in meeting compliance, contractors can be compelled to complete all aspects of the job otherwise the Work Order can’t be closed. And then add their signature. 
  • Use compliance to keep tenant safe and all safety legal requirements are carried out on time, to the correct standard, with certificates stored for easy inspection.

.